Accessibility

Fuse Telecom LLC
Last updated: September 14, 2026

Access for Everyone

At Fuse Telecom, we believe connectivity is for everyone. We work so that anyone in Puerto Rico can use our website, subscribe to our services, and communicate with us without their disability, device, or assistive technology being a barrier.

This commitment applies both to fusetelecom.com and to the way we serve our customers.

Our Goal

We work to ensure that fusetelecom.com conforms to the Web Content Accessibility Guidelines (WCAG) 2.2, levels A and AA.

Accessibility is not a final step: we build it into the design, development, content publishing, and testing of every new page we create.

Measures Implemented

On our website, we have worked on:

Full keyboard navigation, with a visible focus indicator on all interactive elements.

Skip to main content link, which allows users to bypass repetitive navigation.

Reviewed color contrast across all of the site's display modes.

Respect for system preferences, including the reduced motion option.

Semantic structure with a correct heading hierarchy, form labels, and alternative text for images.

Responsive design that works when text is enlarged and on narrow screens or mobile devices.

Accessible forms, with clear error messages associated with the corresponding field.

Accessibility in Our Service

Beyond the website:

Phone support. We accept calls through Puerto Rico's telecommunications relay service by dialing 711, for customers who are deaf, hard of hearing, or have a speech disability.

Alternative channels. You can reach us by email, WhatsApp, or text message if the phone is not your preferred channel.

Documents in accessible formats. If you need your bill, contract, or any document in an alternative format (large print, plain text, or screen reader–compatible digital format), just ask and we will prepare it at no cost.

Installation support. If you require any accommodation during the technician visit, let us know when scheduling the appointment and we will take it into account.

Known Limitations

We work with third-party tools and content that we do not always fully control, including maps, payment portals, embedded videos, and documents provided by our vendors. We are working to fix or replace these elements.

If you encounter a barrier in any of them, we want to know.

Report an Accessibility Barrier

If you had difficulty using any part of our website or our service, please contact us. To help us assist you quickly, please include:

The address (URL) of the page where the problem occurred.

A description of what you were trying to do and what prevented you from doing it.

The assistive technology you use, if applicable (screen reader, keyboard navigation, magnification, voice recognition).

Your browser and device, if you know them.

We are committed to responding as soon as possible and to offering you an alternative way to complete your request while we work on the fix.

Contact

Fuse Telecom LLC
Email: [email protected]
Phone: (787) 953-3873 — or dial 711 for the relay service
Address: Maceo #4, Bayamón Pueblo, Bayamón, PR 00961