Privacy Policy

Fuse Telecom LLC

Last updated: September 14, 2026

1. Data Controller

Fuse Telecom LLC ("FUSE," "we," "us"), an internet and telephone service provider in Puerto Rico, is responsible for the processing of the personal information described in this policy.

Maceo #4, Bayamón Pueblo, Bayamón, PR 00961

Phone: (787) 953-3873

Email: [email protected]

Website: fusetelecom.com

2. Information We Collect

Information you provide directly:

Full name, email address, and phone number.

Physical installation address and billing address.

Account information created when you sign up for service.

Billing and payment information.

Identification and credit verification, when applicable.

The content of your communications with us (emails, messages, and service call notes).

Information generated through use of the service:

Call records: numbers dialed, date, time, and duration.

Technical connection data: assigned IP address, equipment type, service status, and network diagnostic data.

Data usage and connection quality indicators.

Information collected automatically on the website:

IP address, browser type, and device.

Pages visited and time spent on the site.

Referring website or ad.

What we do not collect. FUSE does not monitor or store the content of your communications or the content of the websites you visit, beyond what is strictly necessary to operate the network or as required by a valid legal order.

3. How We Use Information

We use your personal information to:

Provide and operate our internet and telephone (VoIP) services.

Verify coverage and schedule installations and technician visits.

Provide technical support and customer service.

Bill for the service and process payments.

Send service notices: appointment confirmations, payment reminders, and outage or maintenance alerts.

Send promotional materials and offers when you have consented, with the option to opt out at any time.

Diagnose, maintain, and improve network quality.

Prevent fraud, abuse, and unauthorized use of the service.

Comply with applicable legal and regulatory obligations.

4. Customer Proprietary Network Information (CPNI)

As a telephone service provider, FUSE handles what federal regulations define as Customer Proprietary Network Information (CPNI): data about the quantity, type, destination, technical location, and usage of your telecommunications services, as well as the associated billing information.

Protection. CPNI is protected under Section 222 of the federal Communications Act and FCC rules. FUSE maintains internal controls to restrict its access and use.

Use. FUSE uses your CPNI to provide, bill for, and support the service you subscribed to, and to comply with the law. We do not use your CPNI to market services outside the category you already subscribe to without your authorization.

Disclosure. We do not disclose your CPNI to third parties except: with your consent, when necessary to provide the service, or when required by a court order, valid subpoena, or legal obligation.

Identity verification. When you request account information by phone, FUSE will ask you to verify your identity before discussing details covered by CPNI.

Your choices. You may restrict the use of your CPNI for marketing purposes by writing to [email protected]. This decision does not affect the provision of your service.

5. SMS Messaging Program

How we obtain your consent. Only through native forms on fusetelecom.com, by submitting a service request, or by providing your number directly to an authorized FUSE representative. We do not acquire or purchase phone number lists.

Message types. We distinguish between transactional messages (appointments, installation, billing, outages) and promotional messages (offers, promotions, giveaways). Each requires its own separate consent.

How to opt out. Reply STOP to any message. Reply HELP for help, or call (787) 953-3873.

Channel independence. Consent to SMS is separate and independent from consent to WhatsApp, email, or phone calls.

We do not share. FUSE does not sell, rent, or share mobile phone numbers or SMS consent data with third parties for marketing purposes under any circumstances.

6. Legal Basis for Processing

We process your information on the following grounds:

Performance of a contract: to provide the services you subscribed to.

Consent: for promotional communications, SMS messages, and non-essential cookies.

Legitimate interest: to improve our services, maintain network security, and prevent fraud.

Legal compliance: to meet regulatory, tax, and judicial obligations.

7. Sharing Information with Third Parties

FUSE does not sell, rent, or disclose your personal information to third parties without your consent.

We share information only in the following cases:

Trusted service providers acting on FUSE's behalf and bound by confidentiality obligations, including payment processors, communication and messaging platforms, customer management tools, infrastructure and network providers, and installation contractors.

Legal obligations: when required by law, court order, valid subpoena, or a request from a competent regulatory agency.

Emergencies: location and contact information transmitted to emergency call centers (911) when an emergency call is placed.

Business transfer: in the event of a merger, acquisition, or sale of assets, with prior notice to affected customers.

8. Information Security

FUSE implements reasonable technical and administrative measures to protect your information:

TLS/SSL encryption for data transmitted through the website.

Payment processing through providers that comply with the PCI DSS standard. FUSE does not store full credit card numbers.

Limited access to information, restricted to personnel who need it to perform their duties.

Periodic system monitoring and updates.

No method of electronic transmission or storage is 100% secure. FUSE cannot guarantee absolute security, but is committed to notifying affected customers of any security incident that compromises their personal information, in accordance with applicable law.

9. Information Retention

We retain your personal information for the duration of the service relationship and, after its termination, for the period necessary to address claims, audits, and applicable tax, regulatory, and legal obligations.

Data used for marketing is retained until you withdraw your consent.

Once the applicable periods expire, the information is securely deleted or anonymized.

10. Your Rights

You have the right to:

Access: request a copy of the personal information we hold about you.

Rectification: correct inaccurate or incomplete information.

Deletion: request that we delete your information, subject to legal retention periods.

Portability: receive your information in a structured, commonly used format.

Objection: object to certain processing, including direct marketing.

Withdrawal of consent: withdraw consent at any time for SMS, promotional emails, or non-essential cookies.

CPNI restriction: limit the use of your network information for marketing purposes.

To exercise any of these rights, write to [email protected] or call (787) 953-3873. We will respond to your request as soon as possible and within the timeframes required by applicable law.

11. Cookies and Similar Technologies

fusetelecom.com uses:

Essential cookies: necessary for the operation of the site, forms, and sessions.

Aggregate analytics cookies: to understand in general terms how the site is used and to improve it.

We do not use third-party advertising cookies or invasive trackers.

You can configure your browser to block or delete cookies. Blocking essential cookies may affect the functionality of some parts of the site.

12. Minors

Our services are intended for individuals 18 years of age or older. FUSE does not knowingly collect information from minors.

If we learn that we have collected information from a minor without the consent of a parent or guardian, we will delete it immediately. If you are a parent or guardian and believe your child has provided us with information, please contact [email protected].

13. Changes to This Policy

FUSE may update this Privacy Policy. Changes will be posted on this page with the corresponding update date.

For material changes affecting how we use your information, we will provide reasonable advance notice by email or through a prominent notice on the website.

14. Contact

For questions about this policy or to exercise your rights:

Fuse Telecom LLC

Maceo #4, Bayamón Pueblo, Bayamón, PR 00961

Phone: (787) 953-3873

Email: [email protected]

Website: fusetelecom.com